Shipping Policy

Shipping policy

Order Processing

All orders are packed and dispatched as quickly as possible from our Australian warehouse.

Our warehouse team begins processing orders immediately. As a result, amendments or cancellations cannot be made after checkout, including changes to:

  • Delivery address
  • Shipping method
  • Payment details
  • Australia Shipping
  • Shipping Cost
  • Flat rate: $9 AUD
  • Estimated Delivery Time
  • 2–7 business days, depending on your location
  • Delivery timeframes are estimates only and may vary during peak periods, public holidays, or major events.
  • International Shipping
  • All international orders are shipped from Australia.
  • United States
  • Shipping Cost

  • $20 USD

  • Estimated Delivery Time

  • 7–14 business days

  • United Kingdom
  • Shipping Cost

  • £20 GBP

  • Estimated Delivery Time

  • 7–21 business days

  • International shipping fees reflect freight, customs handling, and delivery charges.
  • Where applicable, duties, taxes, and VAT are included in the shipping fee, unless otherwise stated at checkout.
  • Shipping Promotions & Discounts
  • From time to time, we may offer:

  • Reduced shipping rates

  • Promotional or free shipping offers when a minimum spend is reached

  • All shipping promotions will be clearly displayed at checkout when available.
  • Tracking Information
  • Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details so you can follow your order through to delivery.
  • Incorrect Address or Failed Delivery
  • Please ensure all delivery details are correct at checkout.
  • If an order is returned to us due to:

  • An incorrect or incomplete address

  • Failed delivery attempts

  • Additional shipping charges may apply to resend the parcel.
  • Delays & External Factors
  • While we aim to deliver within the stated timeframes, delays may occur due to:

  • Peak demand periods

  • Courier network delays

  • Customs clearance processes (international orders)

  • Events beyond our control

  • We appreciate your patience should delays occur.