Shipping Policy

Shipping policy

Order Processing

All orders are packed and dispatched as quickly as possible from our Australian warehouse.

Our warehouse team begins processing orders immediately. As a result, amendments or cancellations cannot be made after checkout, including changes to:

  • Delivery address
  • Shipping method
  • Payment details
  • Australia Shipping
  • Shipping Cost
  • Flat rate: $9 AUD
  • Estimated Delivery Time
  • 2–7 business days, depending on your location
  • Delivery timeframes are estimates only and may vary during peak periods, public holidays, or major events.
  • International Shipping
  • All international orders are shipped from Australia.
  • United States
  • Shipping Cost

  • $20 USD

  • Estimated Delivery Time

  • 7–14 business days

  • United Kingdom
  • Shipping Cost

  • £20 GBP

  • Estimated Delivery Time

  • 7–21 business days

  • International shipping fees reflect freight, customs handling, and delivery charges.
  • Where applicable, duties, taxes, and VAT are included in the shipping fee, unless otherwise stated at checkout.
  • Shipping Promotions & Discounts
  • From time to time, we may offer:

  • Reduced shipping rates

  • Promotional or free shipping offers when a minimum spend is reached

  • All shipping promotions will be clearly displayed at checkout when available.
  • Tracking Information
  • Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details so you can follow your order through to delivery.
  • Incorrect Address or Failed Delivery
  • Please ensure all delivery details are correct at checkout.
  • If an order is returned to us due to:

  • An incorrect or incomplete address

  • Failed delivery attempts

  • Additional shipping charges may apply to resend the parcel.
  • Delays & External Factors
  • While we aim to deliver within the stated timeframes, delays may occur due to:

  • Peak demand periods

  • Courier network delays

  • Customs clearance processes (international orders)

  • Events beyond our control

  • We appreciate your patience should delays occur.

It has come to our attention that “Emma” light-up headband products which were previously sold by The Wiggles (at live shows) as well as on The Wiggles’ online store and other retailers, contained a button battery but did not comply with the mandatory Information Standard for products containing button batteries and therefore did not sufficiently warn consumers of risks associated with button batteries. The product is pictured below.

This product is subject to a recall. If you have one, please follow the instructions, including for the return of the product, at thewiggles.com/pages/product-recall.

Button Batteries

Button batteries are dangerous to children if swallowed or inserted. They can become stuck in your child’s throat and result in serious lifelong injuries or death. Insertion of button batteries into body parts such as the ears or nose can lead to serious injuries. Children up to 5 are at greatest risk because of their narrower oesophagus and tendency to place small objects into their mouths, ears and noses. Preventing access to button batteries is critical. 

If swallowed, button batteries can lodge in your child’s throat. An electrical current is immediately triggered by saliva that causes a chemical reaction. This can cause severe internal burns in as little as two hours and results can be fatal. 

Once burning begins, damage can continue even after the button battery is removed. Repairing the damage is painful. It may require multiple surgeries and on-going treatment over many years. 

Consumers should keep button batteries away from children. 

If you are purchasing products that contain button batteries: 

  • Check the packaging for warning labels and regularly check the product to ensure that the battery compartment is secure (including if you have purchased a product with a button battery online);
  • Make sure that products come in child-resistant packaging (e.g., packaging that can only be opened with scizzors).

If you suspect your child has swallowed or inserted a button battery, prompt action is critical:

CALL 000 immediately if your child is bleeding or having any difficulty breathing. 

CALL the Poisons Information Centre immediately on 13 11 26 at any hour for expert advice, including directions to an appropriate medical facility. 

  • Do not wait for symptoms to develop,  
  • Do not let the child eat or drink 
  • Do not induce vomiting. 

For more information, visit the Product Safety Australia website at productsafety.gov.au/consumers/be-safe-around-the-home/safely-use-batteries-and-technology/button-batteries-guide.