Returns & Refunds Policy

Returns & Refunds Policy

 

Change of Mind Returns

We understand that sometimes things don’t work out.

If you change your mind about your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Return shipping costs for change-of-mind returns are the responsibility of the customer. Original shipping fees are non-refundable.

To request a return, please contact us at customerservice@thewiggles.com.au before sending any items back.

Please note that returns will need to be sent to the following address :

Williams Logistics: 69-73 Gow Street, Padstow NSW 2211

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at : customerservice@thewiggles.com.au.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery with:

Your order number

  • A description of the issue

  • Clear photos of the item and packaging

Where a fault is confirmed, we will offer:

  • A replacement

  • A refund

  • Or another suitable resolution

In these cases, return shipping costs will be covered by us where applicable.

Refund Processing

Once your return is received and inspected (if applicable), refunds will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

No Return Required (When Applicable)

In some cases, we may issue a refund without requiring the item to be returned.
If this applies, you will be advised at the time of resolution and you may keep the product.

Non-Returnable Items

The following items are not eligible for return unless faulty:

  • Clearance or final sale items

  • Gift cards

  • Items that have been used, worn, or damaged after delivery

International Returns

International customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Exchanges

We do not offer direct exchanges.
Unfortunately, we are currently unable to process exchanges. You can return the item to us for a store credit which you can use to place a new order.