Returns & Refunds Policy

Returns & Refunds Policy

 

Change of Mind Returns

We understand that sometimes things don’t work out.

If you change your mind about your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Return shipping costs for change-of-mind returns are the responsibility of the customer. Original shipping fees are non-refundable.

To request a return, please contact us at cusomerservice@thewiggles.com.au before sending any items back.

Please note that returns will need to be sent to the following address :

Williams Logistics: 69-73 Gow Street, Padstow NSW 2211

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at : customerservice@thewiggles.com.au.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery with:

Your order number

  • A description of the issue

  • Clear photos of the item and packaging

Where a fault is confirmed, we will offer:

  • A replacement

  • A refund

  • Or another suitable resolution

In these cases, return shipping costs will be covered by us where applicable.

Refund Processing

Once your return is received and inspected (if applicable), refunds will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

No Return Required (When Applicable)

In some cases, we may issue a refund without requiring the item to be returned.
If this applies, you will be advised at the time of resolution and you may keep the product.

Non-Returnable Items

The following items are not eligible for return unless faulty:

  • Clearance or final sale items

  • Gift cards

  • Items that have been used, worn, or damaged after delivery

International Returns

International customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Exchanges

We do not offer direct exchanges.
Unfortunately, we are currently unable to process exchanges. You can return the item to us for a store credit which you can use to place a new order.

 

It has come to our attention that “Emma” light-up headband products which were previously sold by The Wiggles (at live shows) as well as on The Wiggles’ online store and other retailers, contained a button battery but did not comply with the mandatory Information Standard for products containing button batteries and therefore did not sufficiently warn consumers of risks associated with button batteries. The product is pictured below.

This product is subject to a recall. If you have one, please follow the instructions, including for the return of the product, at thewiggles.com/pages/product-recall.

Button Batteries

Button batteries are dangerous to children if swallowed or inserted. They can become stuck in your child’s throat and result in serious lifelong injuries or death. Insertion of button batteries into body parts such as the ears or nose can lead to serious injuries. Children up to 5 are at greatest risk because of their narrower oesophagus and tendency to place small objects into their mouths, ears and noses. Preventing access to button batteries is critical. 

If swallowed, button batteries can lodge in your child’s throat. An electrical current is immediately triggered by saliva that causes a chemical reaction. This can cause severe internal burns in as little as two hours and results can be fatal. 

Once burning begins, damage can continue even after the button battery is removed. Repairing the damage is painful. It may require multiple surgeries and on-going treatment over many years. 

Consumers should keep button batteries away from children. 

If you are purchasing products that contain button batteries: 

  • Check the packaging for warning labels and regularly check the product to ensure that the battery compartment is secure (including if you have purchased a product with a button battery online);
  • Make sure that products come in child-resistant packaging (e.g., packaging that can only be opened with scizzors).

If you suspect your child has swallowed or inserted a button battery, prompt action is critical:

CALL 000 immediately if your child is bleeding or having any difficulty breathing. 

CALL the Poisons Information Centre immediately on 13 11 26 at any hour for expert advice, including directions to an appropriate medical facility. 

  • Do not wait for symptoms to develop,  
  • Do not let the child eat or drink 
  • Do not induce vomiting. 

For more information, visit the Product Safety Australia website at productsafety.gov.au/consumers/be-safe-around-the-home/safely-use-batteries-and-technology/button-batteries-guide.